Tiles of Stow Ltd. - Terms and conditions

Decorated Tiles

All our tiles are decorated by hand, therefore a certain amount of variation is to be expected. With this in mind it is important that you examine your tiles before they are fixed, so that should there be any complaint, replacements can be made with a minimum of inconvenience. Tiles of Stow Limited are unable to accept complaints after tiles have been fixed.

Data

The information and sizes in our website are as accurate as possible. If you have any queries, please phone for further information. Tiles of Stow Limited reserves the right to update and change specifications as and when necessary.

Photographs

The colour reproduction on our website is as accurate as your browser and computer will allow. However, variations are bound to occur, which are beyond our control. If you are in doubt, ask us for samples to be sent (see price list) to see exactly what you will be ordering.

Quantities

Make sure that you have ordered enough tiles to complete your project as later batches may differ.

Plain Tiles

Most plain ceramic tiles are subject to variation. It is important that before fixing, they are graded and checked so that a pleasing mix is achieved. Under no circumstances can Tiles of Stow Limited accept complaints after tiles have been fixed. Make sure that you have bought enough tiles to complete the job, as later batches may differ.

Work-top Tiles

The majority of glazed tiles with a shiny surface are unsuitable for work-top use. Tiles of Stow Limited cannot accept responsibility for tiles that have become scratched or damaged due to improper use.

Crazing

Most ceramic tiles are subject to 'in-service crazing' over a period of time. Such crazing is a characteristic of glazed tiles and not an imperfection.

Floor Tiles

All floor tiles must be examined before they are fixed, so that if there is any complaint, replacements can be made. Hand-made and machine-made terracotta floor tiles, slate floor tiles and stone floor tiles are sold subject to the condition that their nature is fully understood and accepted. They are also sold on the understanding that the procedure for laying and sealing is understood. (Instructions for laying and sealing terracotta, slate and stone floor tiles are available on request.) Under no circumstance can Tiles of Stow Limited accept complaints after tiles have been fixed; neither can we accept responsibility for badly laid and sealed tiles.

Quotations and Price

• All quotations given may be subject to variations in costs that are beyond our control.
• Any quotation given will remain valid for a period of 30 days from the date of issue. After this period, Tiles of Stow Limited reserves the right to amend or withdraw the quotation without any liability.
• A charge will be made for designs, travelling expenses and other reasonable disbursements (other than those already quoted for) which are incurred due to any unforeseen circumstances. Further to this, if a change to an order is made, any previously agreed quotation will become null and void.
• When quotations are supplied from measurements made by us, we will add 10 % extra for cuts and breaks that may occur during installation. If more tiles are consequently needed to complete your project, they will be charged at normal current prices plus any carriage charge necessary.

Drawings, Plans and Specifications

Any drawings or specifications supplied are approximate unless otherwise specified. Every care is taken to ensure that any measurements which are given on a plan or drawing are correct. However it is impossible to predict the exact problems that may arise during fixing, and therefore Tiles of Stow Limited cannot take any responsibility for any unforeseen problems that may arise when the tiles are fixed.

Replacement of Faulty Goods or tiles surplus to requirements

1. Any faulty tiles must be reported in writing within three working days. Under no circumstances can Tiles of Stow Limited accept a complaint if the tiles have been fixed.
2. Please measure carefully, as we cannot accept returns of tiles that are surplus to requirements. When your tiles arrive, please check them, and if there has been any damage in transit, please advise us immediately. We will, wherever possible, rectify the order within one working week. Because your tiles will be made to order, we regret that we cannot accept returns because you decide that you do not like them. It is therefore essential that you are sure that the tiles you order are the ones you want, before you place your order. If you are in doubt, please use our sample service, so that you are sure of what you are buying.
3. Our liability in the case of a valid claim for defective tiles is restricted to the full purchase price or replacement with tiles to the same value. Under no circumstances can labour or consequential costs, due to any imperfect tiles, be paid by Tiles of Stow Limited. The customer and the tiler must take responsibility for checking the tiles for imperfections before they are laid, and take responsibility for laying the tiles correctly.
4. Although we endeavour to give the best advice as to a tile's suitability, the customer has to take responsibility for assessing this, and for the circumstances in which it is to be fixed.
5. Tiles of Stow Limited cannot accept responsibility for damage to goods caused by wear and tear, abnormal working conditions, accidental breakage, misuse or neglect.

Terms of Payment

Decorated tiles. Full payment must be made with your order.

Murals or any special orders. On your approval of our quotation, we ask for a 50% deposit. Full payment must be made one day before despatch of goods by credit/debit card or four working days before despatch for cheques.

Countermands

Tiles of Stow Limited reserve the right to refuse countermand in the case of goods despatched or in the process of manufacture or where we have been directed by the client in writing to purchase goods not normally kept in stock.

Deposits

In the case of cancellation, all or part of any deposit placed will be retained to defray our resulting costs, without prejudice to our right to claim from the customer a further sum where the full deposit does not cover our total costs. Final payment for goods supplied must be paid at least four working days before collection or delivery of those goods, unless otherwise arranged in writing.
Should payment not be made by any dates previously arranged, Tiles of Stow Limited reserves the right to charge 2% per month of any outstanding amount owing on an order, until payment has been made.

Credit Accounts

Credit is given to customers at the discretion of Tiles of Stow Limited. Where a credit arrangement is made, payment shall be due within the time period agreed. Tiles of Stow Limited reserves the right to charge 2% per month on outstanding accounts.

Delivery

For decorated tiles please allow 28 days from the date you place your order.
For murals and special orders please allow 28 days from the date of approval of drawings of your proposed design(s). For large projects which may take longer to complete we will advise you of the delivery date.

Delivery Service

Usually your tiles will be sent by overnight carrier and will arrive the next day at the address that you specify. For an extra charge, we can specify the time of arrival. Otherwise, your order will arrive within normal office hours. In either case, they must be received and signed for. Please check your order within three working days. (See ‘Replacement of Faulty Goods’ above).
Tiles of Stow Limited cannot accept responsibility for lost working time in the unlikely event that your order is incorrect, delayed or postponed.

© Copyright on all designs and decoration will remain that of Tiles of Stow Limited
Your statutory rights are not affected